Quick Start

This guide walks you through setting up Trackelio from scratch. By the end, you will have a workspace, feedback boards, and a public board ready to share with your users.

1. Sign up

Go to trackelio.com and create an account. You can sign up with an email address and password, or use Google OAuth for a faster setup.

2. Verify your email

After signing up with email and password, check your inbox for a verification email and confirm your address. If you signed up with Google, this step is handled automatically.

3. Complete onboarding

Once verified, you will be guided through a short onboarding flow. The first step is creating your workspace. You will need to provide:

• Workspace name — A display name for your team or product (e.g., “Acme Inc”).
• Slug — A URL-safe identifier used for your public board URL. For example, a slug of acme gives you acme.trackelio.com.

See Creating a Workspace for more details on workspace settings.

4. Set up boards

Boards are how you categorize feedback. Create boards that match the types of feedback you want to collect. Common examples:

• Feature Requests — Ideas and suggestions from users
• Bug Reports — Issues and defects that need attention
• General Feedback — Open-ended comments and impressions

You can create as many boards as you need from the dashboard under your workspace settings.

5. Configure statuses

Statuses let you track the progress of each feedback post. Trackelio comes with a default set of statuses:

• Open — New and unreviewed
• Planned — Accepted and scheduled for work
• In Progress — Currently being worked on
• Complete — Done and shipped
• Closed — Declined or no longer relevant

You can customize these statuses to fit your workflow.

6. Add the widget to your site

The Trackelio widget lets users submit feedback directly from your website or application. Add the following script tag to your site, replacing YOUR_PROJECT_KEY with the key found in your workspace settings:

<script
  src="https://widget.trackelio.com/widget.js"
  data-project-key="YOUR_PROJECT_KEY"
></script>

Place this snippet before the closing </body> tag. The widget will appear as a floating button on your site.

7. Share your public board

Every workspace gets a public feedback board at:

https://{your-slug}.trackelio.com

Share this URL with your users so they can browse existing feedback, vote on posts, and submit their own ideas. No account is required for users to participate.

8. Invite team members

Bring your team on board so they can help manage feedback. Go to your workspace settings and invite members by email. Team members can review submissions, update statuses, respond to users, and manage boards.

Next steps

With your workspace set up, explore the rest of the documentation to get the most out of Trackelio:

• Boards — Learn how to organize feedback with boards and labels
• Roadmap — Share your product roadmap publicly
• Changelog — Publish release notes and updates
• Widget — Customize the embedded feedback widget