Introduction
Trackelio is a feedback management platform that helps teams collect, organize, and act on user feedback. Whether you are building a SaaS product, running a community, or managing internal tools, Trackelio gives you a centralized place to understand what your users need and to communicate what you are building.
Who is Trackelio for?
Section titled “Who is Trackelio for?”Trackelio is built for product teams, founders, support teams, and anyone who needs a structured way to handle feedback. It works well for:
- SaaS companies looking for a feedback loop with their users
- Startups that want to prioritize features based on real demand
- Support teams that need to track and triage incoming requests
- Open-source projects that want a public space for feature requests and bug reports
Key capabilities
Section titled “Key capabilities”Collect feedback
Section titled “Collect feedback”Gather feedback from multiple channels in one place:
- Embeddable widget — Add a lightweight widget to your website or app so users can submit feedback without leaving the page.
- Public feedback board — Share a public board where users can browse, vote on, and submit feedback.
- Dashboard — Your team can create and manage feedback posts directly from the Trackelio dashboard.
Organize and prioritize
Section titled “Organize and prioritize”Keep feedback structured and actionable:
- Boards — Group feedback into categories such as “Feature Requests”, “Bug Reports”, or any custom category you need.
- Statuses — Track progress with configurable statuses like Open, Planned, In Progress, Complete, and Closed.
- Labels — Tag posts with labels for finer-grained filtering and organization.
Communicate with users
Section titled “Communicate with users”Keep your users informed about what is happening:
- Public roadmap — Share a roadmap view so users can see what is planned, in progress, and completed.
- Changelog — Publish updates and release notes to let users know what has shipped.
- Announcements — Send in-app messages to notify users about important updates.
Measure satisfaction
Section titled “Measure satisfaction”Understand how your users feel:
- NPS (Net Promoter Score) — Measure user loyalty with automated NPS surveys.
- CSAT (Customer Satisfaction) — Collect satisfaction ratings after interactions or milestones.
- Custom surveys — Build and distribute surveys tailored to your specific questions.
Support and self-service
Section titled “Support and self-service”Help users help themselves:
- In-app messenger — Provide real-time support directly inside your application.
- Knowledge base — Create a searchable library of help articles so users can find answers on their own.
Analyze and integrate
Section titled “Analyze and integrate”Make data-driven decisions:
- Analytics dashboard — View trends, vote counts, submission volume, and satisfaction scores at a glance.
- Webhook integrations — Connect Trackelio to your existing tools by sending events to external services via webhooks.
Trackelio offers two plans:
- Free — Get started at no cost with core feedback collection and management features.
- Pro — Unlock advanced capabilities including multiple workspaces, expanded limits, and premium features.
Visit trackelio.com to create your account and start collecting feedback today.