Analytics
The analytics dashboard gives you an overview of how feedback is flowing through your workspace and how your users feel about your product. It combines feedback metrics, satisfaction scores, and activity trends into a single view.
Dashboard metrics
Section titled “Dashboard metrics”Submission overview
Section titled “Submission overview”- Total submissions — The total number of feedback posts received across all sources.
- Open vs. resolved — A breakdown of posts by their current state, so you can see how much of your backlog is unresolved.
Activity over time
Section titled “Activity over time”- Submissions over time — A 30-day chart showing the volume of new submissions per day. Use this to spot spikes, trends, or the impact of product launches and announcements.
Source breakdown
Section titled “Source breakdown”See where your feedback is coming from with a breakdown by source:
- Portal — Posts submitted through the public feedback board.
- Widget — Posts submitted through the embeddable widget.
- Email — Posts received via email.
Item type distribution
Section titled “Item type distribution”Understand the nature of your feedback with a breakdown by type:
- Feature — Feature requests from users.
- Bug — Bug reports.
- Feedback — General feedback that does not fit a specific category.
Top pages
Section titled “Top pages”The dashboard displays the top 10 pages with the most feedback submissions. This helps you identify which parts of your product generate the most user input, whether that means the most friction or the most engagement.
Resolution performance
Section titled “Resolution performance”- Average resolution time — The mean time it takes for a post to move from open to resolved. Track this over time to measure how quickly your team responds to feedback.
Per-site metrics
Section titled “Per-site metrics”- Submissions per site — If your workspace has multiple sites, see how feedback volume is distributed across them.
Satisfaction scores
Section titled “Satisfaction scores”The dashboard shows your current NPS score along with a breakdown of:
- Promoters (9—10)
- Passives (7—8)
- Detractors (0—6)
See NPS & CSAT for details on how the score is calculated.
The dashboard shows your CSAT average along with the distribution of scores from 1 to 5. This lets you see not just the average satisfaction level but also how responses are spread across the scale.
Data visualization
Section titled “Data visualization”Charts and graphs are rendered using layerchart and d3, providing interactive visualizations that make it easy to explore your data. Hover over data points for details, and use the visual layout to quickly identify patterns and outliers.